If you’re unhappy with your purchase, we’ll find a solution for you. Did the item not fit? Did you mean to buy a different color? Exchanging is super fast and easy for store credit. Or do you want a refund? No problem!

Just have your order number and shipping zip code in hand. You’ll find your order number in your humBOLD Order Confirmation email or Packing Slip. Got it? Then lets get started!


What is humbold's return policy?

Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a refund, exchange, or humBOLD store credit for items returned within 30 days of delivery for USA orders only (Canadian orders are final). All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by its original packaging and unaltered, unworn, and in resell-able condition to qualify for a refund.


  • Returns will incur a $10 flat rate return shipping fee.
  • For product exchanges and store credit there is no return shipping fee.

How do I inititate a return or exchange?

To initiate a return or exchange, please visit our Returns Portal: If you need further assistance please email our customer support team at

How long will it take for my exchange order to ship out?

There is a fragile time between when you submit your exchange and when you drop it off at the post office. An item can potentially sell out, so it is crucial to get your exchange to the Post Office as soon as possible to secure the piece you selected!

Once your exchange is dropped off at the Post Office, your package will be marked as in transit and your new order will be created and shipped! If in the event the item you are exchanging for sells out before you have a chance to drop off your package, it will auto convert into a standard return and refund you for the returned pieces.

Do I have to use all of my exchange credit?

If you don’t use the entirety of your exchange value, you will forfeit the rest of your Shop Now Bonus. So add that extra extra pack of poop bags!

How do I return a gift?

If possible, try to get the order number and shipping zip code from the person you received the gift from and go through our Returns Portal:

How long does it take for my refund to process and appear back into my account?

Please allow 3-5 business days from when we receive your return to process your refund/exchange. It will take an additional 7-10 business days to appear back in your account.


Please email us with any questions you might have - we are here to help.